Frequently Asked Questions
Answers to the most common questions about bookings, payments and travel.
How do I book a package or service?
Browse Packages or Services, pick what you like and fill in the booking/request form. We confirm by email/WhatsApp, usually within 24 hours.
What payment methods do you accept?
We currently accept bank transfer, WhatsApp-coordinated mobile money (M-Pesa/e-Mola) and major cards for card-enabled bookings. Full details are confirmed once we get in touch.
Can I cancel or change a booking?
Yes — contact us as soon as possible. Cancellation terms vary by package/service and are detailed in our Terms & Conditions.
Do I need a visa for my destination?
It depends on your nationality and destination. Check our Visa Assistance service — we help you figure out requirements and processing times.
What is included in a travel package?
Each package lists exactly what's included (flights, accommodation, transfers, activities) on its details page, under "What's Included".
How does car rental work?
Pick a car under Services → Car Rental, submit a request with your dates, and we confirm availability and pickup details directly with you.
Is my personal information safe?
Yes. We only use your data to manage your booking and contact you about it. See our Privacy Policy for full details.
How can I contact support?
Use the Contact page, email us, or message us directly on WhatsApp via the floating button — we usually reply within a few hours.